When a customer complains, do you fix the root cause of the problem?

Scripture: For this reason we must pay much closer attention to what we have heard, lest we drift away from it (Hebrews 2:1).

Today’s Thought: When a customer complains about poor service, a faulty product, or slow delivery, we often rush to resolve the immediate issue but fail to identify and correct the root cause of the problem. Unfortunately, this usually means that the problem comes back.

When your customers raise concerns, take time to dig into the underlying issues and seek to effect a permanent change that will keep the problem from recurring. This may necessitate a revision of your policies and procedures or require more diligence by management to make sure the problem is truly solved. Whatever it takes to solve things once and for all, however, it will be worth it in the long run.

I will render to the man according to his work (Proverbs 24:29).

We rush to resolve the immediate issue but fail to identify and correct the root cause of the problem.